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Cancel a lost or stolen passport

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Accessibility statement for Cancel a lost or stolen passport

This accessibility statement applies to the cancel a lost or stolen passport service.

This website is run by HM Passport Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

This website is fully compliant with Web Content Accessibility Guidelines (WCAG) version 2.2 AA standard.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us.

If you need information on this website in a different format like accessible PDF, large print, Easy Read, audio recording or braille, email us at: alternativeformats@homeoffice.gov.uk.

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

If you are in Northern Ireland and are not happy with how we respond to your complaint, contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.

Technical information about this website’s accessibility

HM Passport Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.2 AA standard.

Disproportionate burden

We have not made any disproportionate burden claims.

Content that’s not within the scope of the accessibility regulations

All content is within scope of the accessibility regulations.

What we’re doing to improve accessibility

Since this website was last tested for accessibility, we have fixed 4 issues that failed to meet WCAG 2.2 AA compliance.

Preparation of this accessibility statement

This statement was prepared on 9 July 2025. It was last reviewed on 9 July 2025.

This website was last tested on 27 February 2024 against the WCAG 2.2 AA standard. The test was carried out by the Digital Accessibility Centre.

The most common journeys were tested. This involved user testing using a range of adaptive technologies, and a manual technical audit using automated tools.